September 17, 2014

Jerry Osteryoung

Small Business Columnist • Jerry Osteryoung

Jerry Osteryoung
Dr. Jerry Osteryoung

Jerry Osteryoung is a consultant to businesses - he has directly assisted over 3,000 firms. He is the Jim Moran Professor of Entrepreneurship (Emeritus) and Professor of Finance (Emeritus) at Florida State University. His newest book co-authored with Tim O'Brien, "If You Have Employees, You Really Need This Book," is an Amazon.com bestseller. Osteryoung's business advice columns appears every Monday on Florida Trend's Afternoon Pulse email and also on FloridaSmallBusiness.com.

Articles by Osteryoung:

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"In tennis, it is not the opponent you fear, it is the failure itself, knowing how near you were but just out of reach." ~ Andy Murray"In tennis, it is not the opponent you fear, it is the failure itself, knowing how near you were but just out of reach." ~ Andy Murray
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The best companies understand their reputations are among their most valuable assets.
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"It's the little details that are vital. Little things make big things happen." ~ John Wooden
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"My dad became a soap opera actor, and I was an extra in a skating rink scene on the soap. I didn't audition. It was nepotism all the way." ~ Jennifer Aniston
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"Risk comes from not knowing what you're doing." ~Warren Buffett
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"Action springs not from thought, but from a readiness for responsibility." ~Dietrich Bonhoeffer
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"Quality in a service or product is not what you put into it. It is what the client or customer gets out of it." ~ Peter Drucker
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Frequently you have to deal with staff members who do not get along. This is one of those things that is just part of human nature. However, you cannot ignore these problems because they will only get worse with time.
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So many businesses go out of their way to make sure their first impressions are great but forget how important last impressions are. Last impressions are how customers decide if they will continue doing business with you.
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"When you bring recreation to the workplace, you not only promote creativity and innovation, which can increase your profitability, you also reduce costs in employee turnover and health care." ~Sarah Hanson
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