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Ron Stein on Sales and Marketing
Ron's rules for amazing customer service
Let's start by pointing out that amazing customer service happens all the time. I think it's a company culture that goes beyond the leadership saying, “be nice to our customers.” People are fundamentally kind and want to help others, unless something gets in the way.
[More from Ron Stein]
Small Businesses Advice
Good customer service keeps explanations simple, easy
Make sure you provide the right amount of information when communicating with customers who have issues. Stick to the root cause of the problem. Make sure the customer understands when they will get what they need -- without going into a myriad of details.
[More from Jerry Osteryoung]
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