Ron Stein on Sales and Marketing
Three secrets to selling easily and effectively
Selling well involves creating a conversation and showing buyers that they not only need what you have, they want it. It's a process from the start of the journey to the close. All along the way you're helping people.
[More from Ron Stein]
Small Businesses Advice
Exceeding customer's expectations may not be as important as you thought
The main thing is to make sure your customers don't have a bad experience. Bad customer service has a much larger impact than great customer service.
[More from Jerry Osteryoung]