Monday's Afternoon Update
What you need to know about Florida today
Incubators grow with demand
New organizations that nurture start-up businesses are in the works for South Florida, and they're reinventing the traditional "incubator" concept to meet the changing needs of today's entrepreneurs. More at the South Florida Sun-Sentinel.
Treat current customers like new customers to win more business
You’ve heard it time and time again; 80% of your company’s future revenue will come from just 20% of your existing customers. Every business needs new customers to grow big -- but it’s easier to go after new revenue from customers who already know your company. What’s a company to do? Read Ron Stein's full column.
Florida medical team heads to NYC to help post-Sandy
Doctors, nurses, pharmacists, paramedics and mental health experts from Florida are heading to New York to work in areas affected by Hurricane Sandy. More than 40 medical professionals from Broward and Palm Beach counties were dispatched Monday as part of a federally coordinated disaster medical assistance team. They'll spend up to two weeks working in New York City shelters and hospitals. Read more at the AP.
Self-publishing industry booming
The publishing world is being upended, and reinvented, by people like Hugh Howey, Ily Goyanes and Kristy Montee. They are part of a movement using the power of e-books and the Internet to lead publishing into a new frontier, and through the biggest upheaval of the industry since Guttenberg’s press. More at the Miami Herald.
How to achieve great customer service
I am often asked how you achieve great customer service in a business. This is a fair question, because though customer satisfaction surveys and mystery shoppers provide very effective ways of measuring the success of the existing customer experience, they do not tell us how to create great customer service in the first place. More from Jerry Osteryoung.
Here are the things you might not know about Tom Wolfe: He prefers the tango to salsa dancing. He fondly remembers the flamingos at Hialeah Park. He has sipped Cuban coffee at Versailles. And he’s not crazy about hip-hop but likes country music, if only for the song titles. And yes. He wore one of his famous white suits — with black and white checked socks, no less — when he kicked off the 29th Miami Book Fair International.
» Full story from the Miami Herald
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