October 30, 2014

Florida CEO Trends

CEO Trends Survey Results and Reactions

The Economy in 2007, Emergent Issues, Property Values, Expanding Markets

| 12/1/2006

William Heffernan
President/CEO
TotalBank

Technology Invesments

Banking is based on technology. If we don't stay abreast of the situation, we're going to be behind the eight ball. We're in a dynamic community, where younger people are becoming customers. If we don't have all the necessary tech support, my assessment is we'll fall behind.

But the problem with technology is that it's costly, takes time to learn and is complicated. So we focus on support. We have 17 people in IT supporting our Internet, mainframe and input, output and data processing.

We just concluded a strategic planning meeting of executives from across the bank. Our emerging strategy was to refine long-term technology plans in order to set priorities, know where we're going and revisit the issue as needed. We're keeping up with customer expectations and getting into new areas. One begets the other. We don't seek to be a pioneer -- we can't afford that. Whatever system we choose has to be tried and true.

Tags: Dining & Travel, Banking & Finance, Healthcare

Digital Access

DIRECT DIGITAL ACCESS
Add digital to your current subscription, purchase a single ditgital issue, or start a new subscription to Florida Trend.

TABLE OF CONTENTS
An overview of the features and articles in this month's issue of Florida Trend.

ACCESS THIS ISSUE »

Florida Business News

Florida Trend Video Pick

Colleges Are Tracking When Students Work Out at Rec Centers
Colleges Are Tracking When Students Work Out at Rec Centers

Officials on college campuses are turning to usage data and student feedback to shape fitness programs, hoping it will entice more students to develop healthy habits. 

Earlier Videos | Viewpoints@FloridaTrend

Ballot Box

Do you give - or get - an annual performance review?

  • Yes - and I hate it
  • Yes - and it's OK - there's some value in the exercise
  • Yes - and I find it very valuable
  • No (thank goodness)

See Results

Ballot Box
Subscribe