The dramatic spread of COVID-19 has unsettled communities, individuals and businesses worldwide. It has impacted every aspect of our daily lives and affected us in unimaginable ways. FCCI Insurance Group, a commercial property and casualty insurance company founded in Sarasota, Florida, in 1959, is proactively taking steps to ensure the well-being, health and safety of its 840 employees, while providing uninterrupted support and exceptional service to its agents and policyholders.
When FCCI implemented remote work for all teammates, they knew it was going to be important to maintain employee engagement and deepen morale. With the use of weekly virtual companywide meetings as well as digital tools, they are maximizing employee capacity, connection and service to their customers. FCCI’s ability to adapt their operations and business approach is allowing them to effectively respond to teammate, community and customer needs during these challenging times. FCCI is resilient and continues to thrive in these uncertain times because of its dedicated employees who have shown a great deal of patience, understanding and flexibility as the company navigates these uncharted waters.
As we look beyond the horizon, we know that FCCI will continue to deliver an outstanding customer experience beginning internally with their employees and extending it to their agency partners and policyholders. FCCI’s promise to teammates, agents and policyholders is unwavering.
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