May 20, 2024

Press Release

JTA Announces MyJTA "Best Fare" Policy Change and Improves No-Cost Ride ID Requirements for Senior Citizens

| 5/1/2024

JACKSONVILLE, Fla. (May 1, 2024) — The Jacksonville Transportation Authority (JTA) will implement a new fare policy for its MyJTA app users and simplify access to no-cost fixed-route services for senior citizens, effective Wednesday, May 1, 2024.  

Beginning May 1, patrons who purchase bus fare through the MyJTA mobile app will automatically receive a refund after they meet the fare equivalent of a daily, three-day, weekly, or monthly pass.   

When a purchase is made through the MyJTA app, the mobile app automatically calculates the best possible fare for users. If the patron activates multiple single day passes and their spending amount exceeds the price of a multi-day pass, the difference in cost will be automatically refunded to their original form of payment. Accepted forms of payment include debit cards, credit cards, and the Cash App mobile application.   

By implementing this fare-capping policy, patrons will pay no more than $65 in fares over 31 days, providing more savings, regardless of their riding and spending habits through the MyJTA mobile app.
“I commend our Board of Directors for approving the latest updates to our fare policy,” said JTA CEO Nat Ford. “These changes will put money back into the pockets of our patrons, making it more affordable than ever to use our fixed-route services.”  

Additionally, patrons age 65 or older can now use their Florida-issued driver’s license or Florida State identification in addition to their JTA Senior STAR Card to board JTA fixed-route buses at no cost. State-issued identification from other states will not be accepted. There are currently no changes to the STAR Card policy.

For questions regarding these new policies, please contact JTA Customer Service at (904) 630-3100.  

About the Jacksonville Transportation Authority (JTA)  
Jacksonville Transportation Authority (JTA) is an independent state agency serving Jacksonville, Florida, and Northeast Florida with multi-modal responsibilities. The JTA provides varied mass public transit services and builds roads, bridges, and other infrastructure to enhance mobility in Jacksonville. Public transportation services include BRT and regular bus service, paratransit, the St. Johns River Ferry, Skyway APM, and other mobility and on-demand services in Duval, Clay, Baker, Nassau, and St. Johns counties. To learn more, visit www.jtafla.com. 

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