Best Foote Forward
CSX's CEO James Foote leads transformation of freight carrier
CSX seemed about to derail just three years ago. Now it's leading a transformation of America's railroads, but can it ride the rails to growth?
CSX seemed about to derail just three years ago. Now it’s leading a transformation of America's railroads, but can it ride the rails to growth? It’s hard to overstate the mess Jim Foote stepped into when he became an executive at CSX in October 2017. The freight carrier’s new CEO, Hunter Harrison, on the job for just seven months, had trashed the company’s traditional operating methods, going all-in on his own revolutionary way to run a railroad. Initially, as Harrison instituted his changes, on-time performance fell. Trains ran slower. Disgusted customers representing much of American industry were warning Congress that CSX’s “chronic service failures” threatened the economy. Federal railroad regulators demanded regular reports on service.
This story also features expert opinions, business briefs and people in the news: Hunter Harrison; Paul Hilal; Amit Mehrota; Scott Jensen; Steve Halverson; Peter Swan; Eric Byer
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