‘Serious disruption:' SunPass breakdowns leave Florida airports fed up, new records show
SunPass problems go beyond the highway. In emails and interviews, airport officials complained about problems with the toll system after Conduent took over.
Amid months of SunPass breakdowns at Tampa International Airport parking garages, the airport’s vice president of operations John Tiliacos tried to get the company behind the toll system on the phone.
He waited on hold with Conduent for almost an hour.
“They just get worse and worse,” Tiliacos wrote in a February email after the call.
Airport parking manager Karl Martin replied: “I agree!!!!!!!!”
Ever since New Jersey-based Conduent took over Florida’s tolling system last year, motorists around the state have complained of overbilling and long customer service wait times.
State transportation officials say it has mostly been fixed. But problems at Florida airports indicate otherwise.
Malfunctions and server outages still cause backups in parking garages. Customers are sometimes charged double or more. One Florida airport acknowledged losing money and Orlando’s airport said it is owed $1 million.
The problems were so bad that Tampa International Airport recently considered shutting down SunPass lanes indefinitely.
Read more at the Tampa Bay Times.