August 9, 2022

FDOT Press Release

Florida Department of Transportation to Withhold Payments to SunPass Vendor

Late fees and penalties will not be imposed until the system is fully operational.

| 7/16/2018

Tallahassee, Fla – Today, the Florida Department of Transportation (FDOT) announced that the department will withhold all future payments to Conduent until the SunPass Centralized Customer Service System is fully operational.

The contract with our vendor includes a number of robust provisions related to performance and failure to meet obligations. FDOT will continue to hold Conduent accountable to the fullest extent allowable under the contract.

Florida Department of Transportation Secretary Mike Dew said, “The delays in providing a fully functional SunPass system is completely unacceptable to FDOT and to our customers. I am committed to holding those responsible accountable.”

More than 32 million transactions have been posted to date. As improvements to the system move forward, it is anticipated that up to 8 million transactions will be posted on a daily, recurring basis until all accounts are reconciled.

Late fees and penalties will not be imposed until the system is fully operational and is providing the benefits and ease of access that SunPass customers deserve and expect.

See the letter that Florida Department of Transportation Secretary sent to Conduent, here.

Tags: Transportation

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