August 19, 2022

Press Release

FPL wins national award for best electric reliability in the U.S.

Ten years after Hurricane Wilma, FPL recognized nationally for top reliability, use of technology

| 10/26/2015

Florida Power & Light Company (FPL) was named the winner of the 2015 ReliabilityOne™ National Reliability Excellence Award by PA Consulting Group, an international firm that analyzes electric utility performance across the United States.

"We appreciate this honor, which recognizes FPL as the most reliable electric utility in the nation," saidEric Silagy, president and chief executive officer of FPL. "This award is a direct reflection of the commitment of our employees, who each and every day deliver outstanding value for our customers. We are constantly working to improve our service by investing in innovative technology that makes our grid stronger, smarter and more resilient, particularly where it concerns Florida's severe weather. These investments, which we began following Hurricane Wilma a decade ago, total more than $2 billion, and have positioned FPL to deliver electric service that today is more than 99.98 percent reliable. And we are not stopping there. Our investments to modernize Florida's electric grid will help us meet the needs of our customers, both residential and business, now and in the future."

Since 2006, FPL has invested more than $2 billion to strengthen their system and their customers are seeing the benefits. FPL has improved service reliability by approximately 20 percent in the last five years and is on track to achieve its best ever performance record in 2015. The company attributes these accomplishments and this prestigious national award to its nearly 9,000 employees who are committed to delivering value to customers by continuously improving one of the most advanced electric grids in the nation, including:

  • Strengthening nearly 600 main power lines (feeders) serving key community facilities, including hospitals, police and fire stations, 911 communication centers
  • Clearing vegetation from 120,000 miles of power lines
  • Inspecting 1.2 million utility poles, restoring or replacing those that no longer met FPL's standards for strength
  • Installing advanced smart grid and cutting-edge technologies – including 4.8 million smart meters and more than 12,000 other intelligent devices – to reduce power outages and provide customers with unprecedented information to manage their energy use

The ReliabilityOne™ National Reliability Excellence Award is given to the regional award recipient that has demonstrated sustained leadership, innovation and achievement in the area of electric reliability. FPL received the ReliabilityOne™ Award for Outstanding Reliability Performance in the Southeast region of the U.S., making the company eligible for the national award. FPL was also awarded Outstanding Technology and Innovation in the U.S. and Outstanding Personal Achievement, for FPL engineer Jorge Valdes, an expert in underground cable design and operations. The selection criteria for the ReliabilityOne™ National Reliability Excellence Award are both quantitative and qualitative including:

  • superior regional performance
  • sustained performance over time
  • improved performance over time
  • leadership in outage data collection and reporting systems, processes, procedures and controls
  • organizational and cultural focus on reliability
  • communication, planning, preparation, and response to major outage events
  • contributions to regional system security and reliability

The ReliabilityOne™ award is given annually to utilities that have excelled in delivering reliable electric service to their customers. All utilities operating electric delivery networks in North America are eligible for consideration for the ReliabilityOne™ award. Selection of provisional recipients is based primarily on system reliability statistics that measure the frequency and duration of customer outages. After provisional recipients are selected, each company undergoes an on-site certification process, which provides an independent review and confirmation of the policies, processes and systems used to collect, analyze and report a company's reliability results.

"Now in its 15th year, the ReliabilityOne™ Awards have helped bring recognition to those utilities that have maintained the highest level of reliability, brought outstanding innovation to their operations and placed the highest value on their customers," said Jeff Lewis, PA Consulting Group's ReliabilityOne™ Program Director. "This year Florida Power & Light Company truly embodies the best of this tradition by demonstrating exceptional leadership in customer engagement, reliability and innovation."

About Florida Power & Light Company

Florida Power & Light Company is the third-largest electric utility in the United States, serving approximately 4.8 million customer accounts across nearly half of the state of Florida. FPL's typical 1,000-kWh residential customer bill is approximately 30 percent lower than the latest national average and, in 2014, was the lowest in Florida among reporting utilities for the fifth year in a row. FPL's service reliability is better than 99.98 percent, and its highly fuel-efficient power plant fleet is one of the cleanest among all utilities nationwide. The company was recognized in 2015 as one of the most trusted U.S. electric utilities by Market Strategies International. A leading Florida employer with approximately 8,700 employees, FPL is a subsidiary of Juno Beach, Fla.-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, ethics and diversity, including being ranked in the top 10 worldwide for innovativeness and community responsibility as part of Fortune's 2015 list of "World's Most Admired Companies." NextEra Energy is also the parent company of NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world's largest generator of renewable energy from the wind and sun. For more information, visit these websites:,

About PA Consulting Group 

PA is an employee-owned firm of over 2,500 people, operating globally from offices across North America, Europe, the Nordics, the Gulf and Asia Pacific. Our specific expertise is in energy and utilities, financial services, health, life sciences, consumer and manufacturing, government, defense and security, transport and logistics. Our deep industry knowledge together with skills in management consulting, technology and innovation allows us to challenge conventional thinking and deliver exceptional results with lasting impact. PA's ReliabilityOne™ awards are presented to electric utilities providing their customers with the highest levels of reliability in the industry. PA's ReliabilityOne™ study is based on standard industry reliability statistics that measure the frequency and duration of electric power outages and has been analyzing electric utility performance since 1987. For more information about PA Consulting Group, visit

Tags: Energy & Utilities

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