"It's like they didn't give a rat's butt about the smaller customers."

Ask any casino executive why gamblers choose their place rather than a competitor's, and they'll tell you the same thing: customer service.

But slot-playing customers are seeing a decline in what should be the most basic of services: cashing in. New automatic machines are invading South Florida slot floors, but instead of spitting out the full amount of a winning ticket, they yield only the bills – meaning the players then have to head to a live cashier to pick up the coins. And that transaction could be happening 100,000 times daily in South Florida.

Read more at the South Florida Sun-Sentinel.