June 19, 2013

Jerry Osteryoung

Small Business Columnist • Jerry Osteryoung

Jerry Osteryoung
Dr. Jerry Osteryoung

Jerry Osteryoung is a consultant to businesses - he has directly assisted over 3,000 firms. He is the Jim Moran Professor of Entrepreneurship (Emeritus) and Professor of Finance (Emeritus) at Florida State University. His newest book co-authored with Tim O'Brien, "If You Have Employees, You Really Need This Book," is an Amazon.com bestseller. Osteryoung's business advice columns appears every Monday on Florida Trend's Afternoon Pulse email and also on FloridaSmallBusiness.com.

Articles by Osteryoung:

Work healthy in a clean and green work space
Whether you have a one-person office or a hundred-person office, maintaining a clean work environment is important for many different reasons.
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Managing a distant work force
"Coming together is a beginning; keeping together is progress; working together is success." ~ Henry Ford
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Sales skills are crucial, even for small businesses
"There is no comparison between that which is lost by not succeeding and that which is lost by not trying." ~Francis Bacon
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Create positive, realistic expectations with customers
"Nothing sets a person up more than having something turn out just the way it's supposed to be, like falling into a Swiss snowdrift and seeing a big dog come up with a little cask of brandy round its neck." ~ Claud Cockburn
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Business problems you ignore won't solve themselves
In Jerry Osteryoung's weekly column, he reminds managers to have confidence and tackle important decisions head-on.
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Don't check your email first thing!
Wait till at least an hour before you check your email! “E-mail is not evil. It is just a little dangerous.” ~Julie Morgenstern
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Make sure your sales staff is earning its own way
There is no more fascinating business in this world than that of selling. Without salesmen there would be little progress made. Selling is behind every successful enterprise of whatever character. ~ George Mathew Adams
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Don't postpone the difficult tasks in your workday
Mark Twain once said, “If it's your job to eat a frog, it's best to do it first thing in the morning. And if it's your job to eat two frogs, it's best to eat the biggest one first.”
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More employees are suing employers
Best efforts will not substitute for knowledge. ~ W. Edwards Deming
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How to deal with an angry customer
"Anyone can become angry - that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way; this is not easy." ~Aristotle
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