NAVIGATION

June 1, 2016

Jerry Osteryoung

Small Business Columnist • Jerry Osteryoung

Jerry Osteryoung
Dr. Jerry Osteryoung

Jerry Osteryoung is a consultant to businesses - he has directly assisted over 3,000 firms. He is the Jim Moran Professor of Entrepreneurship (Emeritus) and Professor of Finance (Emeritus) at Florida State University. His newest book co-authored with Tim O'Brien, "If You Have Employees, You Really Need This Book," is an Amazon.com bestseller. Osteryoung's business advice columns appears every Monday on Florida Trend's Afternoon Pulse email and also on FloridaSmallBusiness.com.

Articles by Osteryoung:

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You may have to change your behavior, before you can manage theirs. This is critical to protecting the morale of your company and your credibility as a leader.
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As a business manager or entrepreneur, you must be willing to push yourself to the limit -- give your full capacity, and then some. But, how do you know if you are living up to your capacity? Ask yourself these three questions.
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Smiling while talking makes your voice warmer and friendlier because the vocal cords are pulled differently than when you are not smiling. Physically smiling helps the voice to smile as well.
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"The people to fear are not those who disagree with you, but those who disagree with you and are too cowardly to let you know." ~ Napoleon Bonaparte
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Put yourself in your customer's shoes. Once you understand what turns a customer off, you can develop ways to overcome it.
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Coaching mandates you enable your employees to solve their own problems. Every time they are successful, it gives them more confidence to solve other problems themselves.
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"Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can." ~ Gary Comer
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Everyone will reach a point when they are no longer effective in their jobs. Whether because of age, health, knowledge, temperament or some other factor, your ineffectiveness is going to cost your company or team a lot.
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You have to give your workers the freedom to get the job done with as few limitations as possible.
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"Never let the future disturb you. You will meet it, if you have to, with the same weapons of reason which today arm you against the present." ~Marcus Aurelius
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