NAVIGATION

February 21, 2017

Jerry Osteryoung

Small Business Columnist • Jerry Osteryoung

Jerry Osteryoung
Dr. Jerry Osteryoung

Jerry Osteryoung is a consultant to businesses - he has directly assisted over 3,000 firms. He is the Jim Moran Professor of Entrepreneurship (Emeritus) and Professor of Finance (Emeritus) at Florida State University. His newest book co-authored with Tim O'Brien, "If You Have Employees, You Really Need This Book," is an Amazon.com bestseller. Osteryoung's business advice columns appears every Monday on Florida Trend's Afternoon Pulse email and also on FloridaSmallBusiness.com.

Articles by Osteryoung:

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Getting staff to move together as a unified team toward a common goal is always challenging. However, with consensus building, management can ensure they have the support of the entire team as they steer the organization in the chosen direction.
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make sure you are providing the right amount of information when communicating with customers who have issues.
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many organizations add new products, services or processes without first assessing which of their existing products, services or processes they can eliminate.
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A better definition of accountability is this: “A personal choice to rise above one's circumstances and demonstrate the ownership necessary to achieve desired results -- to see it, own it, solve it and do it.”
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Quality control issues have been around for so many years. In fact, I took a course in it when I was at Georgia Tech getting my industrial engineering degree 50 years ago.
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Make sure you provide the right amount of information when communicating with customers who have issues. Stick to the root cause of the problem. Make sure the customer understands when they will get what they need -- without going into a myriad of details.
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In preparation for a brand new year, I have compiled a list of New Year's resolutions every entrepreneur should consider adding to their 2017 goals.
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When I am helping firms in the process of reorganizing, I always have them develop a new organization chart that is functional, leaving out names at first -- specific employee names will be added later.
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The secret to growing and retaining customers is making sure you have regular contact with them. One of the best ways to do this is to have a loyalty program.
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Focus is the ability to dedicate your attention to just one thing for a period of time.
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