December 22, 2014

Jerry Osteryoung

Small Business Columnist • Jerry Osteryoung

Jerry Osteryoung
Dr. Jerry Osteryoung

Jerry Osteryoung is a consultant to businesses - he has directly assisted over 3,000 firms. He is the Jim Moran Professor of Entrepreneurship (Emeritus) and Professor of Finance (Emeritus) at Florida State University. His newest book co-authored with Tim O'Brien, "If You Have Employees, You Really Need This Book," is an Amazon.com bestseller. Osteryoung's business advice columns appears every Monday on Florida Trend's Afternoon Pulse email and also on FloridaSmallBusiness.com.

Articles by Osteryoung:

Untitled Document
The main thing is to make sure your customers don't have a bad experience. Bad customer service has a much larger impact than great customer service.
Read more »
"Confrontation is not a dirty word. Sometimes it's the best kind of journalism as long you don't confront people just for the sake of a confrontation." ~ Don Hewitt
Read more »
"To linger in the observation of things other than the self implies a profound conviction of their worth." ~ Charles-Damian Boulogne, My Friends the Senses
Read more »
"Microsoft is not about greed. It's about innovation and fairness." ~ Bill Gates
Read more »
With too little inventory, you have “stock outs” and you lose sales -- possibly customers as well. But with too much, you have dollars committed to inventory that is not generating a return.
Read more »
"So much of what we call management consists in making it difficult for people to work." ~ Peter Drucker
Read more »
"Most of the time, multitasking is an illusion. You think you are multitasking, but in reality you're actually wasting time switching from one task to another." ~ Bosco Tjan
Read more »
"Focus is about saying no." ~ Steve Jobs
Read more »
"Once you've managed to persuade customers to come onboard… what do you do with them? Customer onboarding is about cementing loyalty early and leveraging that critical honeymoon period in the relationship to build trust." ~ Pitney Bowes Corporation
Read more »
"When we are motivated by goals that have deep meaning, by dreams that need completion, by pure love that needs expressing, then we truly live life." ~ Greg Anderson
Read more »

Digital Access

DIRECT DIGITAL ACCESS
Add digital to your current subscription, purchase a single ditgital issue, or start a new subscription to Florida Trend.

TABLE OF CONTENTS
An overview of the features and articles in this month's issue of Florida Trend.

ACCESS THIS ISSUE »

Florida Business News

Florida Trend Video Pick

Terms of Use Privacy Policy  Indian Rocks Beach Post Office Celebrates 100 Years
Terms of Use Privacy Policy  Indian Rocks Beach Post Office Celebrates 100 Years

It cost a penny to mail a postcard when the Indian Rocks Post Office opened 100 years ago in December 1914 on a mainland dirt road leading to a ferry in the “Narrows.” 

Earlier Videos | Viewpoints@FloridaTrend

Ballot Box

Do you have more holiday shopping to do?

  • No, I am done
  • I am almost done
  • Yes, I have a good deal of shopping left to do, unfortunately!

See Results

Ballot Box
Subscribe