Subscribe to Florida Trend

NAVIGATION

June 22, 2018

News Release

To Our members – Our Apologies for May Payment Issue

| 5/2/2017

From Florida Blue:

Earlier today we were notified of a payment processing issue that occurred over the weekend with one of our vendors. This issue resulted in some members’ accounts being drafted multiple times for their May invoice. We are very sorry for the problems this is causing our members. We are addressing the situation as quickly as possible.

In the meantime, we are taking the following actions:

We are working to identify all overpayments proactively and refund them promptly. We will ensure that only the appropriate amount is deducted and excess deductions are refunded. In fact, we have already begun processing refunds for some customers.

We will reimburse members for any bank fees incurred due to overdrafts caused by this issue. We will work on an individual basis with any member who has concerns about adverse impace on their credit.

We have stopped taking electronic fund transfer payments for the time being and have delayed ongoing automatic payments scheduled for this month until we understand the issue and ensure it is corrected.

Since members currently will not be able to make payments, we will not cancel a policy for nonpayment until the issue is resolved.

During this time, we will ensure that people who need care are able to get it, even if they are unable to make premium payments as a result of this issue.

We apologize for the problems this situation has created for our members. We commit to addressing it quickly and making things right for the people we serve.


This story originally appeared on FloridaBlue.com.

Tags: Insurance

Digital Access

DIRECT DIGITAL ACCESS
Add digital to your current subscription, purchase a single digital issue, or start a new subscription to Florida Trend.

TABLE OF CONTENTS
An overview of the features and articles in this month's issue of Florida Trend.

ACCESS THIS ISSUE »

Florida Business News

Florida Trend Video Pick

Brevard Zoo releases sea turtles
Brevard Zoo releases sea turtles

Sea turtles Skipper and Ginny were released Thursday, June 21, 2018 after recovering from medical problems at the Brevard Zoo. (There is no audio track on this video from the Brevard Zoo.)

Earlier Videos | Viewpoints@FloridaTrend

Ballot Box

Should Florida collect sales tax from all online retailers?

  • Yes
  • No
  • Unsure, need to understand issue better

See Results

Ballot Box
Subscribe