UniFirst: Uniformly Excellent Customer Service

While UniFirst Corporation was founded in 1936 in a garage in Boston, it has exploded on the Florida marketplace in the last five years. As a leading provider of managed workwear and facility services, UniFirst differentiates itself with a consultative sales process and by sticking to the core values of founder Aldo Croatti with customer focus, respect for others and a commitment to quality.

“Our mission is to be recognized as the leading provider of quality uniform and facility service programs,” says Robert A. Kuhn, UniFirst regional vice president. “Our continuous customer focus enables us to grow, to provide an equitable return on investment and to create ongoing career opportunities for our employees. We are committed to conducting our business in a fair, honest and responsible manner in accordance with all environmental and government regulations.”

More than 20,000 businesses, including Fortune 500 companies, county and state agencies and privately owned businesses, have their uniform needs met daily by UniFirst Corporation in Florida.

How can you boost brand image, improve sales and increase employee productivity in your business? One way is to adopt a UniFirst employee uniform program to keep your staff dressed in professionally designed, cleaned and consistently maintained uniforms. The many advantages of staff uniforms have been demonstrated in a survey conducted by J.D. Power & Associates for the Uniform and Textile Service Association entitled “The Uniform Advantage.”

A UniFirst full-service uniform rental program helps businesses promote a consistent brand image, helps customers identify employees and has a positive influence on consumer purchasing decisions. Employee uniforms also contribute to creating a team atmosphere, similar to that found in sports, which fosters improved productivity and lower turnover rates.

Employee uniforms featuring your company logo, color and wearer names transform employees into “walking billboards.” In a study entitled “Are Uniforms an Effective Marketing Tool?,” a majority of companies surveyed said that outfitting their employees in corporate branded staff uniforms outperformed internet, newspaper, TV, radio and billboard advertising as a marketing tool by margins of up to nine to one.

Go to UniFirst.com to take a close look at how UniFirst people, products and service can make all the difference when it comes to your company’s professional business image and bottom line and why it is such a rewarding place to work.

“We recognize that staying on top depends on the responsiveness and quality of our service, and we know that to excel, we must serve every customer exceptionally well. Each UniFirst employee Team Partner understands this, and it's their dedication and effort that is the driving force behind our continued success.” Ronald D. Croatti, President and CEO

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Tags: Best Companies 2016