Monday's Afternoon Update
What you need to know about Florida today
Service firms grow at fastest pace since August
U.S. service firms grew at the fastest pace since August as new orders and sales grew, adding to other evidence that the economy is picking up after a slow start to the year. The figures come after a healthy jobs report on Friday also fueled hopes for an improving economy. More at the AP.
Know how to handle know-it-all customers
You come across all kinds of people. Marketing and sales is a contact sport and your customer's temperament determines how that interaction plays out. Dealing with the customer who knows everything about anything can get complicated. Read Ron Stein's full column.
Social media strategy boosts online furniture business
Turning 37 million pounds of donated items into funds, and jobs
Goodwill Manasota generates about $50 million a year in sales from 18 stores, which include a dozen retail and clearance centers, two bargain barns, three bookstores and a specialty store.
Heywood-Wakefield (www.Heywood-Wakefield.com), founded in 1897, is a historic furniture brand that closed its doors in the late 1970s. The company’s trademark was acquired by Miami entrepreneur Leonard Riforgiato in 1992. More at the Miami Herald.
Fun in the workplace increases productivity
More and more companies are making play an integral part of each workday, as they know it really does pay off. LinkedIn’s employees play Ping-Pong or Foosball when they need to take a break, and one of Zappo’s core values is to “create fun and a little weirdness.” Read more from Jerry Osteryoung.
Smaller banks embrace home loans as others step away
While many Southwest Florida community banks are walking away from the home loan business, other lenders consider residential mortgages a path to growth. More at the Sarasota Herald-Tribune.
In case you missed it: