December 19, 2014

Subscriptions - Frequently Asked Questions

Ordering a new or gift subscription

Tell me more about FLORIDA TREND. What kind of a magazine is it?

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FLORIDA TREND is a high-caliber business magazine that has been covering topics of interest to business people and professionals across the state for more than 55 years. It offers a business scope similar to national business monthly magazines, but focuses particularly on the business and economic goings-on within the state of Florida. It’s Florida’s only statewide business magazine.

How do I subscribe to FLORIDA TREND?

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You now have three options for subscribing to FLORIDA TREND: (1) You can subscribe to the PRINT edition to receive your subscription by mail each month. (2) For a more eco-friendly option, you can subscribe instead to our DIGITAL edition, which is accessible whenever and wherever you want via mobile, tablet or PC. (3) Or, you can subscribe to our ALL ACCESS option, which delivers the best of both worlds with the convenience of home or office delivery of the PRINT edition each month, AND access to the DIGITAL edition on the device of your choosing.

Order FLORIDA TREND in the format your prefer via our easy online order form, or follow the instructions below to order by telephone, fax or email.

» Phone: If you are in the United States, you may call our toll free number, 1-800-829-9103. Our customer service department is available Monday through Friday, 7:00am to 5:00pm EST.

» Fax: You can also fax your order to 727-822-5083. Make sure to include your full name and mailing address, as well as a telephone number and/or email address so we can contact you with any questions.

» Email: custrelations@FloridaTrend.com.

How do I order a gift subscription to FLORIDA TREND?

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A subscription to FLORIDA TREND is the perfect gift for friends, family or business associates. Follow instructions above to order by telephone or mail.

How much does a subscription to FLORIDA TREND cost?

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Basic subscription rates:

Term In-state
PRINT
In-state
DIGITAL
In-State
ALL ACCESS
Out-of-state
PRINT
Out-of-state
DIGITAL
Out-of-state
ALL ACCESS
1 year $29.95 $29.95 $39.95 $39.95 $39.95 $49.95
2 years

$49.95 $49.95 $69.95 $49.95 $49.95 $69.95
3 years

$59.95 $59.95 $89.95 $69.95 $69.95 $99.95

*Special Rates are available for Students or Government officials. Contact our customer service department at 727-892-2643 for details. Foreign subscriptions are available in DIGITAL format only. Watch our website for subscription specials.

If I subscribe to FLORIDA TREND’s Digital edition, do I have to choose which device I will always want to access my issue on?

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No. You are free to access your digital editions from any device whenever you please, although you will need to download the appropriate app if accessing from your tablet or mobile device. You may also need to login the first time you try to access your issue from any of your devices. Be sure to hang on to the email confirmation of your order, which will contain your Florida Trend Account number (your Login) and Password, as you will need these to access your issue from another device. Should you have problems, you can always contact our customer service department at custrelations@FloridaTrend.com or 1-800-829-9103, who will be happy to look up your account number and password for you.

Do you offer sample copies of FLORIDA TREND?

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Yes, we’d be happy to send you a free trial issue. Request a copy from Customer Service. Limit one per customer.

Questions about your current subscription account

I am a current subscriber. Where can I find my account number to check the status of my subscription?

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Your account number is located at the bottom of each billing and renewal notice you receive. If you subscribe to the DIGITAL edition, it is listed on the emailed confirmation notice we sent you when you subscribed. If you subscribe to the PRINT edition, it is listed on your mailing label, above your name. It all instances, it is 8-digits and alphanumeric and starts with “FT” followed by 6 numbers.

I am moving or have other subscriber information I'd like to change. How do I get that to you?

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It’s easy to change your address or any other subscriber information. Simply make the changes online, or you may call our toll free number at 1-800-829-9103. We will need your old address or information, as well as your new address.

If I am already a current print subscriber, can I add the digital edition to my current subscription?

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Absolutely! If you already subscribe to the print edition, we only charge an incremental cost of $10 per year for the digital edition. This means you pay just $0.83 per issue * the number of digital issues remaining on your term. Should you later decide that you only need to receive Florida Trend in one format (print *or* digital), we will be happy to refund this cost for all unserved issues.

What if I want to switch my print subscription to the digital edition?

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Simply contact our customer service department (custrelations@floridatrend.com or 800-829-9103), and we will be happy to make the switch for you. Whether you receive Florida Trend in print or digital format, the cost is the same.

How can I cancel all or part of my subscription?

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Call FLORIDA TREND Customer Service at 1-800-829-9103, or email us at custrelations@FloridaTrend.com.

How do I stop a duplicate subscription?

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If you are receiving two copies of FLORIDA TREND each month but wish to receive only one, email us. We will combine your subscriptions into one, with delivery to your preferred name and/or address. Be sure to include either the account numbers or full name, address and zip codes for both subscriptions as they appear on your address labels, and indicate which name and/or address you prefer to have FLORIDA TREND delivered to. Or you can call our Customer Service Department at 1-800-829-9103 and we’ll be happy to take your information over the phone.

Why did I receive another invoice after I paid or cancelled my subscription?

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You may receive a payment reminder after you have already mailed us your reply to the previous notice. This probably means our correspondence has simply crossed in the mail. If you receive a second notice after you have sent in your payment, there might be a problem. Please email us, or call customer service at 1-800-829-9103.

Why did I get another renewal notice after I renewed or cancelled my subscription

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You may receive a renewal reminder after you have already mailed us your reply to the previous notice. This probably means our correspondence has simply crossed in the mail. If you receive a second notice after you have sent in your payment, there might be a problem. Please email us, or call customer service at 1-800-829-9103.

I get annoyed at receiving renewal notices months before my subscription expires. How do I sign up for the Preferred Continuous Service Program?

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By popular demand, FLORIDA TREND now offers a Preferred Continuous Service program. Simply call 1-800-829-9103 or contact us via email about signing up for this preferred service, and we will automatically renew your subscription every year for as long as you wish without interruption, unless you tell us to stop. At the end of your initial term, and before the start of each new term, we will send you a reminder notice and simply bill you or charge your credit card to lock in the guaranteed low rate then in effect.

What if I received a damaged issue?

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If you have received a damaged issue, please email us, or call customer service at 1-800-829-9103, and we will be happy to replace it.

What if my issue arrives late?

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Both PRINT and DIGITAL issues should arrive no later than the 1st of each month. If you do not receive it by that time, please call us at 1-800-829-9103.

What if I've missed an issue?

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If you have missed an issue, we may have an incorrect address or email for you on file. Please contact us immediately so that we may verify our records. You can send us an email with your correct delivery information, or call customer service at 1-800-829-9103.

I do not want my name made available to other companies. How do I request that?

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Occasionally, we make our subscribers’ mailing address available to companies whose products and services we feel might be of interest. If you would like your name excluded from these mailings, just let us know. Simply click here to email us, or call customer service at 1-800-829-9103. Be sure to include your account number or your full name and address as it appears on your subscription label. Indicate on your message your preference that your name is not promoted or sold.

General Information

How do I rent the FLORIDA TREND list?

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For more information, email mboshell@allmediainc.com, or call Meg Boshell at AllMedia Inc. at 1-214-227-6025.

Can can I purchase FLORIDA TREND at the newsstand?

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Yes, you can purchase the PRINT edition of FLORIDA TREND at most Barnes & Noble stores around the state. (Please see this map of Florida with addresses and information on the closest newsstand near you). You can also call our customer service at 727-892-2643 to purchase a copy.

To purchase the DIGITAL edition, please email us, or contact customer service at 727-892-2643.

How can I get a back issue of FLORIDA TREND?

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Email us which issue you are interested in purchasing, or call the Circulation Department at 727-892-2643.

Do you offer bulk discounts for back issues of FLORIDA TREND?

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Yes, if we have them in stock, you can purchase back issues for as low as $1.98 each. Email us your order and we will confirm a price and delivery date to you, or call us at 727-892-2643.

May I photocopy any portion of FLORIDA TREND?

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Permission to photocopy articles from FLORIDA TREND must be granted by the Publisher. Please contact our Reprint Coordinator, Donna Summers of Wright’s Reprints, toll-free at 877-652-5295 for more information.

Can I order reprints of an article?

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Yes, reprints are available (minimum order 100). Please contact Donna Summers of Wright’s Reprints, toll-free at 877-652-5295.

Digital Access

DIRECT DIGITAL ACCESS
Add digital to your current subscription, purchase a single ditgital issue, or start a new subscription to Florida Trend.

TABLE OF CONTENTS
An overview of the features and articles in this month's issue of Florida Trend.

ACCESS THIS ISSUE »

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