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Letter from SunPass to customers announcing system maintenance from June 5, 2018 - June 11, 2018

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Posted 5/31/2018

Updated 6 yearss ago

Dear Valued SunPass® Customer,

We want to inform you that our system will be down for maintenance beginning Tuesday, June 5, 2018 at 7PM. We apologize for any inconvenience this may cause.

Please update your SunPass account information via the sunpass.com website prior to the system maintenance period, which is scheduled to start on Tuesday, June 5, 2018 at 7PM and is expected to be back on-line Monday, June 11, 2018 at 9AM. Please check sunpass.com for the most current information. Customers not on EasyPay should also replenish their accounts prior to the system maintenance period.

During the system maintenance period, the following SunPass services will be unavailable beginning at 7PM, Tuesday, June 5, 2018 through 9AM, Monday, June 11, 2018:

  • Call Center (Interactive Voice Response (IVR) system)
  • SunPass Website and Mobile Application
  • TOLL-BY-PLATE Website
  • Walk-in Centers
  • All SunPass Plus Parking (except at Orlando International Airport)
  • Transponder Purchases on the Web, through the Call Center, Mobile App and Select Retailers
  • Transponder Activations
  • Activation Kiosks
  • Account Updates/Changes
  • Account Replenishments/Cash Payment and Reload
  • Invoice and Uniform Traffic Citation Payments
  • Registration Stop Payment/Release

Please visit sunpass.com for more detailed information on the system maintenance period.

Driving Florida’s toll roads with a SunPass transponder means no hassle no matter what toll road you use. With SunPass, you always pay the lowest rate.

We thank you for being a SunPass Customer!