SunPass system update - with an apology

On Wednesday, June 13, 2018, SunPass send the following letter to its customers:

Dear Valued SunPass® Customer,

We appreciate your patience during the SunPass system maintenance period. We are aware that many customers are experiencing difficulties accessing the SunPass website, mobile app and telephone system. We anticipated a high volume of customers trying to access the system once it came back online; and although the increased demand was anticipated, it was higher than expected.

We express our deepest apologies to our customers who depend on our service. Please know that we are working diligently to resolve this as quickly as possible and that our goal is to provide SunPass customers with the best possible service in every interaction with our people and our systems.

Thank you for your patience.

This message was provided to you on behalf of:
Florida's Turnpike Headquarters
Turkey Lake Service Plaza
Turnpike Milepost 263, Bldg. 5315
Ocoee, Florida, 34761

Tags: Transportation