Monday's Afternoon Update

What you need to know about Florida today

| 12/19/2016

Small business owners follow the senior demographic

Some small business owners looking for customers are following the nation’s changing demographics — literally. They’re moving long distances to places like Florida, Arizona and California, expecting retiring baby boomers to migrate to warmer climates. More from the AP.

Sales and Marketing Advice
Follow the 'Three Pillars of Customer Success' to improve your bottom line

Customer success is a way of thinking. Customer success needs it’s own plan of action. Customer success is a culture mindset. When your company focuses on helping others accomplish their dream -- before and after the purchase -- your business and your customers thrive. More from Ron Stein.

Taking a holiday road trip? Get ready to pay more in Florida

There will be no break in the cost of gas this holiday season. The cost of gas per gallon went up 10 cents in Florida in the last week — from $2.22 to $2.32, according to AAA. Nationwide, the price per gallon went up 3 cents, from $2.21 to $2.24. More from the Miami Herald.

Orlando tech firm helps OIA, others analyze online feedback

If you have a problem with a company, chances are these days you'll let them have it on social media. Orlando-based Datanautix is trying to help local companies benefit from that feedback — almost as it happens. More from the Orlando Sentinel.

Small Business Advice
Here's how to improve your concentration: Quit multitasking

Most people realize they are most productive when they are able to focus on one task at a time, but many have trouble keeping that level of focus. For most entrepreneurs and managers, for example, focus is a challenge because their days are filled with interruptions. More from Jerry Osteryoung.

Around the State
Parting Thoughts from UWF's Judith Bense

Judith Bense is retiring at the end of this month after more than eight years as president of the University of West Florida. The fifth president of UWF and the first woman to hold the job, Bense leaves a legacy of growth, improved student experience and a new NCAA Division II football program.

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Out of the Box
Toytopia

Toytopia, a toy-centric exhibit now at Orlando Science Center, targets kids but also has a strange effect on grown-ups. Celebrating the history of toys, the immersive and interactive exhibition features dozens of America's favorite dolls, board games, video games and a floor piano.