Monday's Afternoon Update
What you need to know about Florida today
Rising home values help Floridians with retirement
Baby-boomer homeowners are getting help in saving for their retirement thanks to rising home prices in Florida. The rebound from the housing bust's plunge in home values is adding to many Floridians' net worth as they save for retirement — or start to enjoy the first years of not working. More at the South Florida Sun-Sentinel.
Help customers "get it" with new ways to communicate value
There’s a reason that the person on the other side of the table is missing the point. More than likely your prospect is a reasonably intelligent person. There’s a disconnect somewhere and the burden is on you to figure it out -- instead of getting frustrated. Read Ron Stein's full column.
Brevard makers of strategy game app to donate to Sandy Hook fund
The Florida makers of a game app called “Relapse” – designed for iPads and iPhones – are donating 26 percent of the revenues from the paid download of the app to the Sandy Hook School Fund. More at Florida Today.
Three-generation family businesses share their secrets of success
Family businesses are everywhere in South Florida. But the ones that make it to the third generation have commonalities: the ability to stay relevant, think bigger and take a long-term view. Here is a look at some of those businesses from the Miami Herald.
How to enhance customer loyalty
Accenture surveyed 20 industries in 20 different countries and the results showed that businesses just are not spending enough time, focus or money on customer service. The study showed that 66 percent of customers switched companies in 2011 because of poor service. Also, only 23 percent of customers feel loyal to a company. More from Dr. Jerry Osteryoung.
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