December 22, 2014

Memorial Healthcare: Profile of a large company

Best Large Company No. 17 - Health Care

Lilly Rockwell | 7/24/2012

Frank Sacco and Lotsy Dotsy
CEO Frank Sacco and Linda Herbert, aka “Lotsy Dotsy” [Photo: Eileen Soler]
Memorial Healthcare prides itself in hiring employees who have good customer service skills. It’s not enough to know how to deliver a baby or administer a shot. “We are in the people business,” says Ray Kendrick, senior vice president of human resources and chief diversity officer.

In 1992, Memorial took the uncommon step of hiring a full-time clown at Joe DiMaggio Children’s Hospital in Hollywood. Linda Herbert, who had been volunteering as “Lotsy Dotsy” since 1986, entertains children, putting their minds at ease before surgeries. In some cases, she has become so close to families that she was asked to speak at funerals. “It is very unusual,” Herbert says.

Memorial is always hiring, given its growth and 7% turnover. Last fiscal year, it hired 1,225 people, a third of whom were nurses. During peer interviews, potential hires are given the chance to quiz current employees without supervisors nearby.

Digital Access

DIRECT DIGITAL ACCESS
Add digital to your current subscription, purchase a single ditgital issue, or start a new subscription to Florida Trend.

TABLE OF CONTENTS
An overview of the features and articles in this month's issue of Florida Trend.

ACCESS THIS ISSUE »

Florida Business News

Florida Trend Video Pick

Benefits management trends in Florida
Benefits management trends in Florida

David Faulkenberry, president, FBMC Benefits Management, explains what benefits most employers want to offer staff and what impact the ACA has had on public sector clients so far.

Earlier Videos | Viewpoints@FloridaTrend

Ballot Box

How do you feel about the historic decision to remodel US-Cuba relations?

  • Well, it's about time!
  • I'm cautiously optimistic...
  • I'm skeptical about this at best...
  • Not in favor at all: Keep the embargo strong!

See Results

Ballot Box
Subscribe