October 25, 2014

Memorial Healthcare: Profile of a large company

Best Large Company No. 17 - Health Care

Lilly Rockwell | 7/24/2012

Frank Sacco and Lotsy Dotsy
CEO Frank Sacco and Linda Herbert, aka “Lotsy Dotsy” [Photo: Eileen Soler]
Memorial Healthcare prides itself in hiring employees who have good customer service skills. It’s not enough to know how to deliver a baby or administer a shot. “We are in the people business,” says Ray Kendrick, senior vice president of human resources and chief diversity officer.

In 1992, Memorial took the uncommon step of hiring a full-time clown at Joe DiMaggio Children’s Hospital in Hollywood. Linda Herbert, who had been volunteering as “Lotsy Dotsy” since 1986, entertains children, putting their minds at ease before surgeries. In some cases, she has become so close to families that she was asked to speak at funerals. “It is very unusual,” Herbert says.

Memorial is always hiring, given its growth and 7% turnover. Last fiscal year, it hired 1,225 people, a third of whom were nurses. During peer interviews, potential hires are given the chance to quiz current employees without supervisors nearby.

Digital Access

DIRECT DIGITAL ACCESS
Add digital to your current subscription, purchase a single ditgital issue, or start a new subscription to Florida Trend.

TABLE OF CONTENTS
An overview of the features and articles in this month's issue of Florida Trend.

ACCESS THIS ISSUE »

Florida Business News

Florida Trend Video Pick

Fabien Cousteau
Fabien Cousteau

This summer, Fabien Cousteau lived for 31 days aboard the Aquarius, an underwater research laboratory nine miles off the coast of Florida.

Earlier Videos | Viewpoints@FloridaTrend

Ballot Box

How much do you get into Halloween?

  • I'm into it - parties, decorating, theme parks, whatever I can fit in
  • I just participate for the kids
  • Boo - I keep the lights off to avoid trick-or-treaters

See Results

Ballot Box
Subscribe